Constant dropouts through the day

[joshlg]

Hi there,

For the last week or so my NBN has been persistently dropping out for minutes or hours at a time all throughout the day. Affects both wireless and ethernet connection.

I've reset my archer VR1600v router many times, leaving at least 10 seconds between cycles, but the problem continues. I also always have all 4 green lights on the NBN box, whereas the Internet LED on the router goes off during dropouts.

I see that there's planned maintenance in my area for 16th of March, but that seems very far away for something that I rely so heavily on for my work, as I have clients that are counting on me.

Would love some help with this as soon as you can.

Cheers, 

Josh

[Ahra_G]

Hi @joshlg,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If you are still experiencing issues, let us have your Customer ID or username via private message so we can assist you further. 

Thanks! 

Ahra_G