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Constant dropouts through the day

Level 2

Hi there,

For the last week or so my NBN has been persistently dropping out for minutes or hours at a time all throughout the day. Affects both wireless and ethernet connection.
I've reset my archer VR1600v router many times, leaving at least 10 seconds between cycles, but the problem continues. I also always have all 4 green lights on the NBN box, whereas the Internet LED on the router goes off during dropouts.
I see that there's planned maintenance in my area for 16th of March, but that seems very far away for something that I rely so heavily on for my work, as I have clients that are counting on me.
Would love some help with this as soon as you can.

Hi @joshlg,


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it



If you are still experiencing issues, let us have your Customer ID or username via private message so we can assist you further.