We're sorry about the trouble encountered on your service. I was able to review your connection status and have not detected any line fault. Aside from the INternet service, may we know if you were also able to check the quality of your home phone? How was it?
Let us know for us to verify what's causing the drop outs on your connection. Thanks.
Good day, @eericson000!
We just want to confirm whether you're still having issues with the service? We are unable to detect a signal and we couldn't determine whether your modem is just turned off or there's a fault on the line.
Kindly confirm so we can have our Technical Team to look into this for you.