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Constant dropouts

Level 2
Connection have been dropping out every 10mins or so, noise margin etc seems to be normal.
6 REPLIES 6
Moderator

Hi @eericson000,

 

We're sorry about the trouble encountered on your service. I was able to review your connection status and have not detected any line fault. Aside from the INternet service, may we know if you were also able to check the quality of your home phone? How was it? 

 

Let us know for us to verify what's causing the drop outs on your connection. Thanks. 

Moderator

Good day, @eericson000

 

We just want to confirm whether you're still having issues with the service? We are unable to detect a signal and we couldn't determine whether your modem is just turned off or there's a fault on the line. 

 

Kindly confirm so we can have our Technical Team to look into this for you. 

 

 

Thanks! 

Highlighted
Level 2
I still have drop outs but not as frequent as few days ago.

I wasn’t home when you replied to this message, so my router was off at the time.
Moderator

No worries, @eericson000

 

Just inform us what's the status of your connection once you get home. 

 

Cheers! 

Level 2
Yeah I am connected to the internet, no drop outs so far
Moderator

Glad to hear, @eericson000

 

Should you require further assistance, please don't hesitate to reach out to us again here or you may check out our self help options located here: http://tpg.com.au/support

 

 

Cheers!