Welcome to the Community!
I've managed to locate your account using your Community details and was able to run remote tests on our end. I've detected some drop outs on the connection which can be service affecting however we are yet to determine the cause.
I have raised the issue now to our Engineering team. Kindly allow them sometime to assess and investigate the issue. They should be in touch within the next 24-48hrs either via phone call or SMS.
Please do send us with your mobile number via private message so we can forward it to our Engineering Team.
Should you have further queries, please don't hesitate to let us know.