Constant dropouts

[eericson000]

Connection have been dropping out every 10mins or so, noise margin etc seems to be normal.

[Rica_R]

Hi @eericson000,

We're sorry about the trouble encountered on your service. I was able to review your connection status and have not detected any line fault. Aside from the INternet service, may we know if you were also able to check the quality of your home phone? How was it? 

Let us know for us to verify what's causing the drop outs on your connection. Thanks. 

[Ahra_G]

Good day, @eericson000! 

We just want to confirm whether you're still having issues with the service? We are unable to detect a signal and we couldn't determine whether your modem is just turned off or there's a fault on the line. 

Kindly confirm so we can have our Technical Team to look into this for you. 

Thanks! 

[eericson000]

I still have drop outs but not as frequent as few days ago.

I wasn’t home when you replied to this message, so my router was off at the time.

[Ahra_G]

No worries, @eericson000. 

Just inform us what's the status of your connection once you get home. 

Cheers! 

[eericson000]

Yeah I am connected to the internet, no drop outs so far

[Ahra_G]

Glad to hear, @eericson000! 

Should you require further assistance, please don't hesitate to reach out to us again here or you may check out our self help options located here: http://tpg.com.au/support

Cheers!