Hi @ReneeV,
Welcome to the community!
I am sad to learn that you're having issues with the service. For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Yesterday and today I have been having constant internet drop out that can last for up to half an hour before it comes back online. I work from home so makes life very difficult. No known NBN outages, no reported issues in my town, called help desk and after being on hold the call was answered then dropped out. Can someone please raise an issue for me and have my service looked at asap?
