Welcome to the community!
I am sad to learn that you're having issues with the service. I would love to help and get to the bottom of this.
For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
i have 4 solid lights on my modem i have tried pressing the black rest button on back but still have no net
i have also green lights on my NBN box.can you please help