Constant nbn dropout

[BlancaBeach]

Ever since signing up with TPG last month, the nbn/dsl connection keeps dropping out.
Getting a technician out to fix it is like pulling teeth. Why is it so hard to get someone out to fix the issue?

[alanguide]

Were you with another supplier at that address previously? Did you have dropouts then? I asume you are FTTN? Is that right?

[BlancaBeach]

No it’s a new nbn connection( dsl) , TPG was first to connect and always had dropouts. NBNco checked and FTTC has no faults

[BlancaBeach]

It’s actually FTTN

[alanguide]

FTTN makes use of copper and associated dodgy joints all the way to the nearest node. Tests can only reveal a fault if it occurs coincidentally with the test (the bugbear of all intermittent faults). Not the fault of TPG. I suffered badly before I got FTTP