Contact TPG

[kwyung]

Is there a another way to contact TPG? I rang the number for tech support and it refer me to TPG app but since there is already a ticket raised last week and haven't resolved yet I can't raise a new case. I have tried to reply the the case SMS and email but have not got any response for 8 hours and unsure if the reply have reached the tech team. My NBN have red connection light flashing since the storm last night and cannot reconnect.

[BasilDV]

Hi @kwyung

Thanks for raising this with us.

We checked the account and understand that you've been in touch with our Tech team.

The case was raised to our Engineers and an NBN technician was requested to check the service.

Further updates will be provided by your assigned Engineer as soon as it becomes available.

BasilDV