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Continually disconnections

Jan1
Level 2

I am tired of having no internet that I pay for. TPG is totally unreliable and get a text to saying undertaking scheduled maintenance when the service has already been out over 24 hours. Also scheduled maintenance suggests you know about it so why text when you are already doing it. Can you provide acreliable service or not? My experience is not.

2 REPLIES 2
Jan1
Level 2

Also despite the text to say planned maintence happening all day (Sunday) and there is an outage, apparently there is no outage according to the website. But they have planned outages all day on 2 and 3 March does TPG provide any service?

BasilDV
Moderator

Hi @Jan1 

 

Thanks for raising this to our attention and we apologise for the inconvenience.

We'd like to have a better understanding of the situation. Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV