Current balance is fine but phone service is 'unfinancial'

[Helenz]

Hello,

I can receive but can't make calls on my home digital voice line. My current balance is fine - nothing outstanding - but for some reason my digital voice service is 'unfinancial'. Please help as I need to make phone calls!

H

[BryanR]

Hi 

Helenz

,

We apologise you're having this issue, please PM me your TPG username or Customer ID / Mobile No. so I can further assist you - Regards

[Helenz]

Just PMed you. thanks.