Daily NBN Modem Reset

tristangarthe
Level 2

Hi,

 

My internet drops down to less than 1mbps on a daily basis. As soon as I reset the Arris 8200, all is fine again for anywhere between 12-48 hours.

 

Is there a firmware update for the 8200, otherwise I'm out of ideas.

 

Regards

 

Tristan

1 REPLY 1
Ahra_G
Moderator

Hi @tristangarthe,

A firmware may or may not fix the connection issue hence it's best to check everything service-related to ensure that the issue won't reoccur. 

 

We'd be happy to perform troubleshooting along with you. Please send your Customer ID/username via private message so we locate your account and run remote tests on our end. 

 

Thanks! 

Ahra_G



 

Hi,

 

My internet drops down to less than 1mbps on a daily basis. As soon as I reset the Arris 8200, all is fine again for anywhere between 12-48 hours.

 

Is there a firmware update for the 8200, otherwise I'm out of ideas.

 

Regards

 

Tristan