Dee Why - Internet is down

[BasilDV]

Hi @Anonymous

We understand that you've contacted our Engineers and was advised that the notification that the ticket was closed was the duplicate one.

Based on the report from NBN Co., the NBN technician is already on-site. Are you still waiting for the technician?

BasilDV

[Anonymous]

Update: TPG had created a duplicate ticket. So that's the one that got closed.

NBN technician arrived. Informed us that the pit was flooded and several people in the area would have been affected - not just us. He lifted the cables out of the water. We now have interenet. What's going to happen when the water level rises again in the pit?

Not boding well for the current year's rainfall. Surely Australia can do better ???

He also informed us that it is the provider that can initiate the change of NBN type with NBN co.

But of course, this is a hot potato and fingers will point to everyone else.

Ombudsman, NBN, TPG - no one wants to take responsibility.

Does that mean we have to go to the minister?

[BasilDV]

Hi @Anonymous

Our Sales team may try to raise a Service Request if it's possible to upgrade your NBN FTTC to NBN HFC service.

What time are you available to receive a call today?

BasilDV

[Anonymous]

hi @BasilDV 

I'm available after 4pm today.

Thank you.

[BasilDV]

We'll arrange the call between 4:30PM - 5:30PM today.

BasilDV

[BasilDV]

Hi @Anonymous

We raised this further with our Sales team and we've been advised that the customer is required to raise the request to NBN Co directly as there are fees that will be discussed for it to progress.

You may email them at technologychoice@nbnco.com.au.

BasilDV

[ibragimov]

Internet down again, NBN not showing any outages on their site, but cable connection doesn't work

[Ahra_G]

Hi @ibragimov, 

We'd be glad to check the status of your service. May we know if you have any basic troubleshooting? 

Send in your TPG account details via PM so we can search for your account. 

Thanks!

Ahra_G