Delays to NBN Fibre to the Curb (FTTC)

[Richscot71]

Hello,

I have an established FTTC from previous provider (Telstra) and I have checked with NBN and my service is good - however I have been waiting 4 days or so for an activation SMS from TPG, as it's a self install and fairly straight forward can you please advise why it is taking so long ?

[BasilDV]

Hi @Richscot71

Welcome to the Community!

We were able to locate your account and learned that you've been in touch with our Tech team.

They've guided you to manually configure the modem/router and the service is now online.

Let us know if you need further assistance.

BasilDV