Delivery of TPG modem for new installation

[m2s2kp]

Hi TPG,

I have my account approved, paid, and modem been dispatched to startrack. But it's been 3 days and the startrack team says the device has not been released to them yet. Can you please check on the things from TPG side.. my tracking order number is 2569801.

[Shane]

Hi @m2s2kp,

Welcome to the community!

I would love to help and see the status of equipment and the installation progress.

Kindly, PM me your account details (Username/Customer ID or contact number associated with the account).

In case you will need a reference: How to send Private Message (PM)

Regards,

[Shane · Accepted solution]

Hi @m2s2kp,

Thanks for the details. I have sent you details about shipment of modem/router.

Let me know should you require further assistance.

Cheers!