Device ac1600 not working after 2 hours of automatically confirguring

[Raymondsatria]

I'm sorry, this might be a bother to some of you but as the title above, my internet is not working. I just got the modem, AC1600 and properly plugged all the wires to its place. And the message (as title above) keep being there, even after 2 hours and 30 mins. I also restarted the modem few times before this but still not working. Could you please help? I did all the possible solutions but still doesn’t work

[Chriso]

I am having the exact same issue.
Very Frustrating

[Riezl]

Hi All, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom this.

To send a PM, please refer to this link: https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/td-p/4093