Devices are connected to WiFi but there is no internet connection

[ryan8]

Hi there,

My 5G home broadband modem (Sagemcom Fast 5866T) has worked well for 9 months, but things went wrong two days ago. I can connect my devices to WiFi, but I can't access the internet (showing "No Internet Connection"). I try to reboot and reset the modem, but it still doesn't work. Can anyone help me solve this problem? Thank you so much!

[Aubrey]

Hi @ryan8, welcome to TPG Community!

Let's have a look at your connection and see what's going on. You can send your customer ID to us via private message.

Thanks,

Aubrey

[Pepper]

Hi Aubrey, Did you get this resolved? I have the same fault.

[BasilDV]

Hi @Pepper 

We've responded to your PM and will be waiting for your account details for us to run further tests.

BasilDV

[dorimorris53]

Spoke to TPG yesterday as no wifi now have wifi but no internet

[BasilDV]

Hi @dorimorris53

Is it possible to test the Wired connection if the internet will work?

What troubleshooting have you tried so far?

Could you provide the light status of your modem/router?

BasilDV

[dorimorris53]

I unplugged and reconnected and now working!

Thank you

[BasilDV]

Great! Have a good day!