Difficulty with online chat

[gezmanuel]

Hi.  My current NBN plan is inadequate.  I have been trying to online chat but when the operator responds I am unable to post my query.  The operator is not able to see my response and closes the chat prematurely.  Is this a common problem?  Very frustrating not able to speak to someone.  My mobile is +61 412 615 929.  My customer ID is ID 5328781.

Geraldine Manuel

[BryanR]

Hi@gezmanuel ,

Let me look at this for you.

Regards

Bryan

[aryg123]

A similar issue happened on my chat. May I please get assistance as well?

[BryanR]

Hi@gezmanuel     ,

You can change NBN plans online.

This article is a step-by-step guide on how to change plans on your active NBN service via My Account.

How To Change NBN Plan

Hope this helps

Regards

Bryan

[luisc]

Hi Gezmanuel,

My apologies if you are not able to reach our support people.

Could you make clear your NBN is inadequate?

Please check this link it may help you

https://community.tpg.com.au/t5/Featured-Articles/Guide-to-choosing-the-best-TPG-NBN-Plan-for-you/ba... also,

You could change plans by online.

https://community.tpg.com.au/t5/Broadband-Internet/Changing-NBN-Plans-through-My-Account/m-p/6962#M3...

Thanks

[gezmanuel]

Thanks - I know this.  I am a retiree.  My circumstances have changed - there are now two users (including me) and we are using smart tv for streaming at different times.  The 2nd user is experiencing difficulty with download/upload speed.  I am interested in changing to more speed however would prefer to discuss my options.  Merely going online and changing my plan is not ideal.  My mobile is +61 412 615 929.  I would prefer to talk to someone to ensure I'm changing to the correct plan for my circumstances.