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Difficulty with online chat

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Level 1b

Hi.  My current NBN plan is inadequate.  I have been trying to online chat but when the operator responds I am unable to post my query.  The operator is not able to see my response and closes the chat prematurely.  Is this a common problem?  Very frustrating not able to speak to someone.  My mobile is +61 412 615 929.  My customer ID is ID 5328781.

Geraldine Manuel

5 REPLIES 5
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Moderator

Hi@gezmanuel ,

 

Let me look at this for you.

 

Regards

 

Bryan

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Level 1b

A similar issue happened on my chat. May I please get assistance as well?

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Moderator

 

 

Hi@gezmanuel     ,

 

You can change NBN plans online.

 

This article is a step-by-step guide on how to change plans on your active NBN service via My Account.

 

How To Change NBN Plan

 

Hope this helps

 

Regards

 

Bryan

 

 

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Moderator

Hi Gezmanuel,

 

My apologies if you are not able to reach our support people.

Could you make clear your NBN is inadequate?

Please check this link it may help you

https://community.tpg.com.au/t5/Featured-Articles/Guide-to-choosing-the-best-TPG-NBN-Plan-for-you/ba... also,

You could change plans by online.

https://community.tpg.com.au/t5/Broadband-Internet/Changing-NBN-Plans-through-My-Account/m-p/6962#M3...

 

Thanks

 

 

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Level 1b

Thanks - I know this.  I am a retiree.  My circumstances have changed - there are now two users (including me) and we are using smart tv for streaming at different times.  The 2nd user is experiencing difficulty with download/upload speed.  I am interested in changing to more speed however would prefer to discuss my options.  Merely going online and changing my plan is not ideal.  My mobile is +61 412 615 929.  I would prefer to talk to someone to ensure I'm changing to the correct plan for my circumstances.