Disconnecting NBN again

[mkumar88]

Hi,

Had a problem very recently with my internet continuously disconnecting and posted here on the forum. The problem was temporarily resolved. But now I am experiencing constant dropping and my NBN connection is unusable. When it does connect (for a few minutes) the connection is very slow. Is there any fix for this problem?

[rrajapakse]

Same here, I called them about the problem and it was temporarily fixed - only for the issue to return couple hours later.

[BasilDV]

Hi @mkumar88,

Thanks for raising this with us.

We've tested the line and was detected a possible fault within the NBN network.

The case is now with our Engineering team for further investigation and they'll be in touch with within 24 to 48 hours via SMS or phone call once an update is available.

In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.

Regards,

BasilDV

[Ahra_G]

Hi @rrajapakse, 

Welcome to the Community! 

I'm sorry to read that your connection is not stable. I can see the drop outs here on our end. I have advised our Technical team to contact you directly and ensure that a resolution is reached. 

May we know your most convenient time to receive a call? 

Let us know if you would require further assistance.

Regards,

Ahra_G

[Ahra_G]

Hi @rrajapakse, 

One of our Technical Specialist has tried contacting you to no avail. Please let us know of your most convenient time to receive a call or you may reply directly to the SMS sent by the officer. 

Regards,

Ahra_G