Disconnection when lift is used

[gchinchilla]

Hello,
I'm not certain if you can assist with my particular problem, but since working from home I've started to notice that my connection drops out for 10-15 seconds everytime someone uses the apartment lift. Is there any tests you can run to identify these constant disconnects?

Thank you.

Gonzalo

[JayeshP9]

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

[gchinchilla]

ID: gchinchilla / 6197178
Address: 14/61 Rialto Street, Coorparoo
Mobile: 0423789812

[JayeshP9]

Hi gchinchilla,

I have created ticekt for our Engieer to assess your case, For your reference Ticket reference # 59814411.

You will receive update in 48 hour from TPG.

Regards

JayeshP9.