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Download and Upload Speed

paulcb
Level 2

Hi

 

My download speed is not very good, currently 11.5 and my upload speed is 0.9, my plan is a NBN25 standard plan which advertises 25mbs, can you explain why please? I have made no changes to any of my modem/router settings,

 

thanks

1 REPLY 1
Shane
Moderator

Hi @paulcb,

 

I responded to your initial post located here .

 

We recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it.

 

If the issue still persists, send me a private message with your account details (Username/Customer ID together with the address on file) so we can proceed for further test and investigation.

 

How do I private message (PM) in the community

 

 

 

 

Hi

 

My download speed is not very good, currently 11.5 and my upload speed is 0.9, my plan is a NBN25 standard plan which advertises 25mbs, can you explain why please? I have made no changes to any of my modem/router settings,

 

thanks