Hi @paulcb,
I responded to your initial post located here .
We recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it.
If the issue still persists, send me a private message with your account details (Username/Customer ID together with the address on file) so we can proceed for further test and investigation.
How do I private message (PM) in the community
Hi
My download speed is not very good, currently 11.5 and my upload speed is 0.9, my plan is a NBN25 standard plan which advertises 25mbs, can you explain why please? I have made no changes to any of my modem/router settings,
thanks
