Download speed dropped from 90+mpbs to 60mpbs on FTTC

[cheekyage]

Hi all

Over the last few days I have noticed my download speeds have dropped from 96mbps to 65mpbs.

I am no longer able to receive any higher speeds even though I am subscribed to a NBN100 plan.

This has been tested during peak and off-peak times where I've received the same results.

There has also been no change in hardware or any phone wiring in my home. Everything has remained untouched.

I am using the supplied NBN utility box, D-Link 1600 router, located in Beverly Hills NSW. 

Would anyone be able to assist in helping me troubleshoot this issue?

Regards

[Riezl]

Hi @cheekyage ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your best contact number and most convenient time to receive a call for troubleshooting.

To send a PM, please refer to this link: How do I private message (PM) in the community

[cheekyage]

Hi @Riezl 

Thanks for your reply, however, I am still experiencing the same slower speeds when having a direct wired via ethernet cable connection from my TPLink router to my device. 

I achieve the same slow speed results with the wifi on and off.

I will send you a PM to further troubleshoot.

Cheers