hi, I am getting good connection speed, but I also get lots of packet loss,
this made me crazy while having a video call, it's a pause every 5~10 sec.
I can not do meetings like this. any advice?
We've created some articles that will help you troubleshoot the Slow speed issue.
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please PM us your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community