good connection speed but lot of packet loss

[JoeW]

hi, I am getting good connection speed, but I also get lots of packet loss, 

this made me crazy while having a video call, it's a pause every 5~10 sec.

I can not do meetings like this. any advice?  

regards
Joe

[Ahra_G]

Hi @JoeW

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

Ahra_G