Downloan speed 0.1mpbs

[Fadd]

http://tpg.speedtestcustom.com/result/c6c32840-1794-11ec-ae5c-052d7a7792da

Despite upgrading to 25mbps we are at 0.1 currently.  Disgraceful.  Not able to browse at all.

[Fadd]

http://tpg.speedtestcustom.com/result/553f4240-1842-11ec-854e-557948b982c4

0.5 currently

[BasilDV]

Hi @Fadd

Thanks for raising this with us.

We checked the account and it shows that the modem/router is getting a good connection speed.

You may check it as well using the instructions on this article: How to check the connection speed on your NBN FTTN/FTTB service

Did you test the speed via WiFi or Wired connection? If via WiFi, are you using the 2.4GHz or 5GHz band network?

BasilDV