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Downloan speed 0.1mpbs

Fadd
Level 2

http://tpg.speedtestcustom.com/result/c6c32840-1794-11ec-ae5c-052d7a7792da

 

Despite upgrading to 25mbps we are at 0.1 currently.  Disgraceful.  Not able to browse at all.

2 REPLIES 2
BasilDV
Moderator

Hi @Fadd

 

Thanks for raising this with us.

We checked the account and it shows that the modem/router is getting a good connection speed.

 

You may check it as well using the instructions on this article: How to check the connection speed on your NBN FTTN/FTTB service

 

Did you test the speed via WiFi or Wired connection? If via WiFi, are you using the 2.4GHz or 5GHz band network?

 

BasilDV