Welcome to TPG Community!
We were able to locate your account using your community details and tested the line, but was not able to detect any fault within the NBN network.
The modem status shows that it's been stable for almost 6 weeks now.
Did you experience any disconnection with other devices (Computer, mobile phone, etc.)? Or is it just your reelplay? Is your reelplay box connected via Wired or WiFi to the modem/router?