Drop outs every minutes

[derekroh]

The connection drop outs every minutes.

Restart NBN modem and router again and again but nothing imoroved.

[Ahra_G]

Hi @derekroh,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If the issue persists, let us have your Customer ID or username via private message in order for us to assist you further.

Thanks! 

Ahra_G

The connection drop outs every minutes.

Restart NBN modem and router again and again but nothing imoroved.

[derekroh]

Hi, Ahra_G

Thank you for your reply.

1. THIS DROPOUTS is happening everyday since Dec 2021.

Technicians came home 3 times and checked the whole line in my house.

I'm having internet dropouts tens of times everyday and everytime I called TPG technician support centre.

And still I'm experiencing dropouts every ten minutes.

2. I'm using ethernet cable directly from TPG provided TP-link Archer VR1600v modem router to my PC.

It's not about wireless thing.

3. I checked the outage status on TPG and NBN service status website and there is no ongoing outage in my area.

Thanks

[markoj1308]

Look for another provider, you will not get your issue sorted with this company.

[derekroh]

Which provider would you recommend?

[BasilDV]

Hi @derekroh

We'd like to look into your service further.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV