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Dropouts every 3-5 minutes

derekroh
Level 2
Nbn technician visited 4 times in last 2 months and they changed lines, sockets and cut lines except 1 line which connected to nbn modem.
Technicians said nbn provider or their modem is the problem.
Alredy Tpg changed modem once.
Dropouts every 3-5 minutes and they charged even I had no internet for 10days.
Better change provider.
Also I can't change my contact number on my account page.
I can make better website than TPG.
1 REPLY 1
BasilDV
Moderator

Hi @derekroh

 

We understand that our Engineers are still investigating the issue.

We'll chase this with them and have someone to get in touch with you today for further discussion.

 

BasilDV