TPG Community

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Dropouts

Level 1
My internet connection keeps dropping out and is slower than usual.

I have tried contacting customer support and I get an automated message and then it hangs up. Maybe I can get actual assistance here for my internet that isn't working?
3 REPLIES 3
Level 2
I am having the same problem!!
Moderator

Hi tfughost, 

 

Welcome to the Community! 

 

I can see that the issue has now been escalated to our Engineering Team and Telstra is scheduled to check on your service between now and 22/Mar/2019. 

 

Our Engineering is closely monitoring the the issue. They will be in touch as soon as an update becomes available. 

 

Apologies for the inconvenience.

 

 

Regards,

Ahra_G

Highlighted
Moderator

Hi @Jessdan1915

 

We have likewise replied to your post located here:
https://community.tpg.com.au/t5/Broadband-Internet/New-connection-dropping-out-and-reconnecting-by-r...

 

We will monitor your service to see if the service will experience drop outs again. 


 

Thank you.