Hi @Dereklill,
Welcome to the community!
We are sad to know that you're having difficulty with your service. We are able to locate your account using your community details.
We ran an initial test to your connection and it shows multiple dropouts on the line. This issue has been escalated to our Engineering Team for further test and investigation.
Assessment may take 24-48hrs and updates will be provided by one of our Engineers via SMS or Phone call.
Let us know should you require further assistance.
