Dropouts

[tfughost]

My internet connection keeps dropping out and is slower than usual.

I have tried contacting customer support and I get an automated message and then it hangs up. Maybe I can get actual assistance here for my internet that isn't working?

[Jessdan1915]

I am having the same problem!!

[Ahra_G]

Hi tfughost, 

Welcome to the Community! 

I can see that the issue has now been escalated to our Engineering Team and Telstra is scheduled to check on your service between now and 22/Mar/2019. 

Our Engineering is closely monitoring the the issue. They will be in touch as soon as an update becomes available. 

Apologies for the inconvenience.

Regards,

Ahra_G

[Ahra_G]

Hi @Jessdan1915, 

We have likewise replied to your post located here:
https://community.tpg.com.au/t5/Broadband-Internet/New-connection-dropping-out-and-reconnecting-by-r...

We will monitor your service to see if the service will experience drop outs again. 

Thank you.