Welcome to the community,
Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you
HI there bepascual72
Ive checked some things here and i can see NBN has been working on your line for the last few days in relation to dropouts on your service .
They have an open incident out on your line and i can see you have an appointment to resolve the matter today Wednesday, 20 May 2020, 1:00 PM - 5:00 PM.
Please let me know if you have any further questions or concerns,
All the best,