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E-mails not being received, external parties reporting undeliverable messages

jerbas
Level 2

Hi,

 

I have had numerous people advise me that they are unable to send e-mails to my @TPG.com.au e-mail address. They receive an "undeliverable return message" each time they try. These people had no issues sending me emails up until about a month or so ago.

 

These external parties are from various ISP's and e-mail providers.

 

Really need to understand what is going on here as we are missing important e-mails.

 

See attached example.

 

Cheers,

Jeb

2 REPLIES 2
BasilDV
Moderator

Hi @jerbas 

 

We'd like to check on this further.

 

Kindly send us a private message with your account details.

 

BasilDV

jerbas
Level 2
Hi there,
Just sent you a PM.
Thanks
Jeb