Email migration - not working

[FleetAdmiral]

Hi @BasilDV ,

I have opt-in for the email migration back in early/mid Aug, and tried again on 13 Sep which I was informed that my email account was already on the list for migration.

My understanding is the migration is actually taking place in Oct 2023. Currently, I am not able to send any emails out from my Outlook client via the tpg.com.au email address.

I can log into the Post Office using my email address.

Please advise. Thanks.

[neates]

@FleetAdmiral you are not alone - I currently cannot receive emails via Outlook from our TPG account. I ended up making a phone call to TPG. Grab a cuppa, as they will take a while responding, but this seems to be a technical issue that is affecting a lot of us. They apparently are working on the issue for me.

[lampet]

Outlook wouldn't even run this morning when I turned my PC on.

I managed to fix that, but can't send or receive any emails on my @TPG.com.au accounts.

I can't even log into the Post Office at tpg to check my emails, so I don't know if a confirmation email has been sent re the transfer to TMC.

[BasilDV]

Hi Guys,

We are currently experiencing delays in receiving emails.

Check it here: https://support.tpg.com.au/servicestatus/Information?category_code=30&timeframe=now&affected=Email

@lampet

- make sure that the settings on your Outlook is correct. Check it here: https://support.tpg.com.au/

- What error message are you receiving when you login to Post Office? Have you tried to reset your password?