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Email migration - slave and alias addresses

qak
Level 3
Level 3

I'm having some issues with the migration.

 

On our account we have 4 tpg email addresses. I believe 1 is the main tpg account, and one is an alias (my partner uses these two) and I think my 2 addresses are slaves. I can't find my addresses at all under 'my account'.

 

I think we have migrated the 2 alias accounts, but when I try to migrate my email addresses I don't receive a verification number by email. I have tried 3 or 4 times on my two addresses.

 

Can you please clarify what has been transferred to TMC and what hasn't; and how I get my emails transferred over?

1 REPLY 1
Nichole_C
Moderator

Hi @qak,

We can take a look at your email accounts and provide some more info about what's happening with the migration.

Send us a private message by following the steps listed here and we'll follow up with you there.