Email not working on android phone and iPad

[Dgandrew]

On my phone outgoing emails are queued and not sent for hours; on my iPad the sender isn't recognized. 

[Shane]

Hi @Dgandrew,

For testing purposes, please try to send an email using our Post Office (https://www.tpg.com.au/home/postoffice). In the event that the E-mail works using our Post Office send us a PM with the affected E-mail address and TPG username/customer ID so we can proceed with the investigation.

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093/highli...

Regards,

On my phone outgoing emails are queued and not sent for hours; on my iPad the sender isn't recognized. 

[Dgandrew]

This is my repeat post; the original suggested I PM the moderator but the link he gave didn't work.

1. On my android smartphone an email sent vis GMail is queued; on Bluemail it is rejected with error message A02

2. On my iPad an email is rejected on the basis that the recipient address is not recognized 

I have searched the community and tried

a. To send emails via the TPG post office; no problems

b. Changed my TPG password and login in a second time; no effect

I have been overseas in the last month and gather that this may be the problem; something to do with STMP.

If you ask me to PM you could you please give me a correct link and not one that just produces an error message.

Many thanks in advance

[Shane]

Hey, @Dgandrew

We appreciate the additional details. For some odd reason the link did not work. We sent you a PM, feel free to reply to the message with your details so we can proceed fixing this right away.

Cheers!