For testing purposes, please try to send an email using our Post Office (https://www.tpg.com.au/home/postoffice). In the event that the E-mail works using our Post Office send us a PM with the affected E-mail address and TPG username/customer ID so we can proceed with the investigation.
How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093/highli...
On my phone outgoing emails are queued and not sent for hours; on my iPad the sender isn't recognized.
This is my repeat post; the original suggested I PM the moderator but the link he gave didn't work.
1. On my android smartphone an email sent vis GMail is queued; on Bluemail it is rejected with error message A02
2. On my iPad an email is rejected on the basis that the recipient address is not recognized
I have searched the community and tried
a. To send emails via the TPG post office; no problems
b. Changed my TPG password and login in a second time; no effect
I have been overseas in the last month and gather that this may be the problem; something to do with STMP.
If you ask me to PM you could you please give me a correct link and not one that just produces an error message.
Many thanks in advance
We appreciate the additional details. For some odd reason the link did not work. We sent you a PM, feel free to reply to the message with your details so we can proceed fixing this right away.