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Emails not being delivered from tpg email address

gabwil
Level 2

Have not been able to send messages from my tpg email address to my father or to another email address of my own for a few months now. Both recipient email addresses are from the same domain name which is hosted by  "Crazy Domains"".  I have reached out to Crazy Domains and they are stating that it's an issue with TPG, and have given me the attached screenshot.  Have also suggested I require a new IP from TPG.  How do I go about doing this?

Error messages I am receiving: "5.4.7 - Delivery expired (message too old) 'timeout''

1 REPLY 1
Angeli
Moderator

Hi @gabwil

 

Please submit the email error details to postmaster@tpg.com.au and include your TPG email address on the subject. 

 

Regards, 

Angeli