Emails sent to me are being rejected with Access denied error

[bjg]

When a friend attempts to send me an email (to my TPG email address), it is rejected with the following error message

Delivery to the following recipients failed permanently:

  ********@tpg.com.au

Reason: There was an error while attempting to deliver your message with [Subject: "Re: Topic"] to ********@tpg.com.au. MTA p3plsmtpa12-08.prod.phx3.secureserver.net received this response from the destination host IP - 203.12.160.122 -  550 , 550 5.7.1 <********@tpg.com.au>... Access denied

Is there anything I can do to prevent the TPG mail service from rejecting the email?

[BasilDV]

Hi @bjg ,

Sorry for the late response.

We've raised this with our Post Masters and they would like to confirm the message that they've detected.

They would like to confirm if you were the one who's sending this message/Email.

2019-03-08 05:18:47 from=<********@tpg.com.au>
msgid=x27IIgIq013531, server=mx13, relay=[160.177.82.167], proto=ESMTP
nrcpts=1, size=2452
msgid=x27IIgIq013531, subject=.The.decision.to.suspend.your.account.Waiting.for.payment.
2019-03-08 05:18:47 to=<********@tpg.com.au>
msgid=x27IIgIq013531
dsn=5.6.1, stat=[TPG-V01] One or more viruses were detected in this message. To prevent further infections, we will not allow relaying of messages that contains a virus. Details: Sanesecurity.Blurl.7b1937.UNOFFICIAL

2019-03-08 05:19:28 from=<********tpg.com.au>
msgid=x27IJOW3018936, server=mx13, relay=[160.177.82.167], proto=ESMTP
nrcpts=1, size=2457
msgid=x27IJOW3018936, subject=.Be.sure.to.read.this.message!Your.personal.data.is.threatened!
2019-03-08 05:19:28 to=<********tpg.com.au>
msgid=x27IJOW3018936
dsn=5.6.1, stat=[TPG-V01] One or more viruses were detected in this message. To prevent further infections, we will not allow relaying of messages that contains a virus. Details: Sanesecurity.Blurl.7b1937.UNOFFICIAL

2019-03-08 05:19:57 from=<********@tpg.com.au>
msgid=x27IJqQk022738, server=mx13, relay=[160.177.82.167], proto=ESMTP
nrcpts=1, size=2449
msgid=x27IJqQk022738, subject=.Your.account.was.under.attack!Change.your.access.data!
2019-03-08 05:19:57 to=<********@tpg.com.au>
msgid=x27IJqQk022738
dsn=5.6.1, stat=[TPG-V01] One or more viruses were detected in this message. To prevent further infections, we will not allow relaying of messages that contains a virus. Details: Sanesecurity.Blurl.7b1937.UNOFFICIAL

If not, please change your password in our My Account page and run a full system antivirus scan your PC. They also advised to update your antivirus if it is outdated.

Kind regards,

BasilDV

[bjg]

Hi @BasilDV,

I did NOT send the emails shown in your enquiry.

I will perform the actions you have advised. My antivirus is up to date.

Are the Post Masters able to confirm if the emails actually originated from my PC?

Regards

bjg

[BasilDV]

Thank you for your response, @bjg.

I'll forward this to our Post Masters and provide you updates once available.

Kind regards,

BasilDV

[BasilDV]

Hi @bjg,

We cannot confirm if the email was from your PC, but it's seems that an out of the country connection was used to send the emails using your email address account.

Please make sure that your network is secured by running a full scan of your computer and whole network and change your account password regularly.

You may turn off and on the modem to force a change of IP address since you are on a Dynamic IP service.

You may need to be very cautious on the website that needs to register your email address and don't click any email notification that you'll receive from a suspicious address to prevent further issues.

Kind regards,

BasilDV