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Emails will not send

nevilleheaney
Level 2
Level 2
‎19-05-2020 02:34 PM

NBN was connected 13/05/2020 am receiving emails but cannot sen emails, server fault 503.

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David_M
Moderator Moderator
Moderator
‎19-05-2020 02:38 PM

Hi @nevilleheaney 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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David_M
Moderator Moderator
Moderator
‎19-05-2020 02:41 PM

Hi @nevilleheaney 

 

First thing, log onto the TPG WEB MAIL portal from our home page, and test you can send/receive mail on there (send an email to your self).

 

If that works, you may need to check the settings on your email client.

https://www.tpg.com.au/support/emailsetting.php

 

https://www.tpg.com.au/support/android.php

https://community.tpg.com.au/t5/Broadband-Internet/Setting-Up-TPG-Email-for-Microsoft-Outlook-2016/t...

 

Thanks,

 

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