Endless Call Queues!

Level 2

What's teh big deal with your custumer service?


I've been trying to contact TPG for 3 days and no one answers the calls. I've tried to use "return my call" servcie and I still haven't heard a word from you? You guys are charging my account twice and I can't contact you! What's the big deal for solving simple problems? Why don't you have a live chat in 2022? I'm spending my Saturday trying to contact you. What a hassle to solve an issue that you gusy created!


Hi @asaharovsky


Welcome to the Community!


Our Live Chat is available. You just need to visit the type of service you have and you'll see the pop-up on the right hand side of it.

If you have an NBN service, check it here: https://www.tpg.com.au/nbn.

Check it here if you have a Mobile service: https://www.tpg.com.au/mobile.


If you still not able to reach our Accounts team, please send me a PM with your TPG username or customer ID number to assist you accordingly.





Thank you. Can you please send me a screenshot of your banking statement that will show the duplicate charge/s? I will need this document for investigation.