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Error Sending message... using online mainbox

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Level 3

I have not been able to send emails and a, receiving the following error.

"Failure sending message. Email address not valid. Please use email address which looks like user@example.com"

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 3

All good now Karl.

Thank you

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12 REPLIES 12
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Moderator

Hi @Rasputin,


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Can you please include the email address your sending from and to?

 

Regards,

Karl

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Level 3

Does it matter if it is a legacy email address that I have had for over 25 years?

I don't have a current account.

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Moderator

Hi @Rasputin,

 

If you don't want to provide any details that is fine, but there isn't much help I can provide.

From the error message you provided it sounds like you are sending to an invalid email address. I hope this helps.

 

Regards,

Karl

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Level 3

I will send you my details. But any email address that I have saved or type in from scratch gets that error message.

 

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Moderator

Hi @Rasputin,

 

Do you only use the Online Mailbox(Webmail) or do you also use a mail client on a computer or phone?

 

And if you do use a mail client do you get the same error?

 

If you could PM me a couple of example email address that you have problems with that would be great?

 

Regards,

Karl

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Level 3

Karl,

 

I mainly use a mail client (Outlook on a pc) and cannot send. So that is when I tried the Online Mailbox and received those errors.

I can type in any valid email address to yahoo, gmail etc and still get the error.

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Moderator

Hi @Rasputin,

 

What error do you get in Outlook? Is it the same?

 

Regards,

Karl

Level 3

A send error... Even though I use another isp to send through.

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Moderator

Hi @Rasputin,

 

I have raised your email issue to our engineers to take a look at, and requested they give you a call with an update.

 

Regards,

Karl