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Extremely low internet speed (download and upload)

Neo78
Level 2
Level 2
‎21-05-2022 07:12 PM

Hi @Shane 

 

Not really better unfortunately 

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david64
Level 15
Level 15
‎21-05-2022 07:48 PM

@Shane . TPG should check that the connection is NBN25, not NBN12.

 

@Neo78 . You can do some local speed checks.

Ping the local ip address of your router, eg.     ping -n 20 192.168.1.1

Response times should be around 1 ms.

Ping TPG server,    ping -n 20 www.tpg.com.au

Response times should be several ms.

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Shane
Moderator Moderator
Moderator
‎22-05-2022 02:23 PM

Hey, @Neo78

Send us a PM with your best contact number and preferred time, we will arrange our Technical Team for real-time test and investigation.

How to send a PM - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.
 

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Neo78
Level 2
Level 2
‎26-05-2022 11:31 AM

Hi @Shane 

 

Not sure if something has been done in the background, but speed is much better now.

I will monitor and come back to you if I still get some issues with this.

 

Thanks!

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BasilDV
Moderator Moderator
Moderator
‎26-05-2022 11:35 AM

Glad that the speed has been restored @Neo78.

 

Have a good day!

BasilDV

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