Extremely poor speeds

Level 2



and that was a better one! 

for awhile googling on the couch on my iphone pages don't load but i was blaming my phone. Untill tonight it was terrible i ran a few speed test - OMG


annoyingly i was on cable which was SO much better - now switching to nbn 50mbp it is TERRIBLE


whats more annoying it is friday night and i have no desire to phone help - where is the online email tech support????

Level 2

Welcome to the Community @Bumblebott


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_speed_nbn_hfc.


An article was created for further troubleshooting. You may refer to Slow speed issue.


If you are using a WiFi connection, then we've created an article that will help you improve your home network.


You may refer to these links:

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.