Not sure what the issue is, but I've tried calling multiple times today. We have 4 people working from home using the connection and trying to play games at night, up until 2 days ago we had no issues doing all of the above.
Please resolve asap.
Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.