Poor internet speed

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Level 1
I need someone to explain to me why night, after night, my internet speed is on average between 2 and 6mbps. This is after I have recently PAYED EXTRA! To acquire the higher speed plan for which I have $60per month deducted from my account.
If I was to only pay $2 to $6 per month after promising to pay the $60 would you not be upset and demanding action be taken?
How is this fair? I can understand a busy load here and there, but this is on a nightly basis.
1 REPLY 1
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Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards