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FTTB Bankstown unstable and disconnected

4_61ReynoldsAve
Level 2
My internet has been unstable for the last 3 days. Now it’s disconnected after several “turn off and on again” attempts.
Please help. Thank you Smiley Happy
7 REPLIES 7
Angeli
Moderator

Hi @4_61ReynoldsAve

 

We'll have your service status checked to see as to what is causing the connection issue. Send us a PM with your TPG customer ID or username and we'll  take care of it. 


How do I private message (PM) in the community
 

4_61ReynoldsAve
Level 2
I’ve messaged you Angelica
Thanks
Angeli
Moderator

Hi, 

 

We've determined that there has been an outage in your area but the service must be restored by now. Kindly unplug the modem from the wall socket and plug it back in then see if you will regain the connection. 

4_61ReynoldsAve
Level 2
Hi Angeli,
It’s still disconnected after I tried as your advice
Angeli
Moderator

Hi, 

 

Your case has been escalated to our Engineering Team for investigation and your ticket reference number is 12432962. A case engineer will be contacting you today for updates. Apologies for the inconvenience.

4_61ReynoldsAve
Level 2
Hi there,
We haven’t heard from anyone yet regarding the update for our internet.
What’s the ETA for the fix? We’re working from home so without internet we’re quite frustrated.

My main phone number is also out of service, can you try reaching out using another one?

Thanks
Angeli
Moderator

Hi, 

 

We'll chase this up with our Engineering Team. Please expect them to ring you soon.