FTTB Bankstown unstable and disconnected

[4_61ReynoldsAve]

My internet has been unstable for the last 3 days. Now it’s disconnected after several “turn off and on again” attempts.
Please help. Thank you

[Angeli]

Hi @4_61ReynoldsAve, 

We'll have your service status checked to see as to what is causing the connection issue. Send us a PM with your TPG customer ID or username and we'll  take care of it. 

How do I private message (PM) in the community
 

[4_61ReynoldsAve]

I’ve messaged you Angelica
Thanks

[Angeli]

Hi, 

We've determined that there has been an outage in your area but the service must be restored by now. Kindly unplug the modem from the wall socket and plug it back in then see if you will regain the connection. 

[4_61ReynoldsAve]

Hi Angeli,
It’s still disconnected after I tried as your advice

[Angeli]

Hi, 

Your case has been escalated to our Engineering Team for investigation and your ticket reference number is 12432962. A case engineer will be contacting you today for updates. Apologies for the inconvenience.

[4_61ReynoldsAve]

Hi there,
We haven’t heard from anyone yet regarding the update for our internet.
What’s the ETA for the fix? We’re working from home so without internet we’re quite frustrated.

My main phone number is also out of service, can you try reaching out using another one?

Thanks

[Angeli]

Hi, 

We'll chase this up with our Engineering Team. Please expect them to ring you soon.