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FTTB down

gmont
Level 2

Hi,

 

FTTB has suddenly stopped since 7pm last night. Located in Oakleigh VIC. 

2 REPLIES 2
gmont
Level 2

FTTB has stopped working again since 7pm last night 10 Mar. Is there any planned outage? 

Riezl
Moderator

Hi @gmont , there's no reported outage in your area. We have checked the status of your connection and it appears that there's a line signal, but the modem is not communicating with the server. Can you double check the physical setup and make sure that all cables are properly connected?

 

Please also provide us the light status of the modem. Kindly send it via PM. Thank you.